Vendor Agreement
Terms and conditions governing the relationship between vendors and BebaMart
1. Agreement Overview
This Vendor Agreement ("Agreement") is entered into between you ("Vendor") and BebaMart ("Platform"). By registering as a vendor, you agree to be bound by these terms.
1.1 Definitions
- Platform: The BebaMart online marketplace and related services.
- Vendor: Any individual or business entity registered to sell products on the Platform.
- Products: Goods listed for sale by the Vendor on the Platform.
- Commission: The percentage or fixed fee retained by the Platform on each sale.
2. Vendor Responsibilities
Product Quality
- Products must match descriptions and images provided
- Comply with all applicable laws and regulations
- No counterfeit or prohibited items
Shipping & Delivery
- Ship products within 2 business days of order
- Provide accurate tracking information
- Use approved logistics partners
Customer Service
- Respond to customer inquiries within 24 hours
- Handle returns and refunds promptly
- Maintain minimum 4.0-star rating
Reporting
- Update inventory regularly
- Report any issues or disputes immediately
- Maintain accurate business records
3. Commissions & Fees
Commission Structure
15%The Platform charges a commission on each successful sale. This fee covers payment processing, escrow services, customer support, and platform maintenance.
3.1 Commission Rates
| Product Category | Commission Rate | Minimum Fee |
|---|---|---|
| Electronics | 15% | UGX 1,000 |
| Clothing & Fashion | 12% | UGX 500 |
| Home & Appliances | 10% | UGX 1,500 |
| Imported Goods | 18% | UGX 2,000 |
3.2 Payment Schedule
Weekly Payouts: Every Monday for orders delivered the previous week
Processing Time: 1-3 business days after payout request
Payment Methods: Bank transfer, Mobile Money, Platform Wallet
4. Termination & Suspension
Grounds for Immediate Termination
- Selling counterfeit or prohibited items
- Multiple customer complaints or disputes
- Violation of intellectual property rights
- Fraudulent activities or misrepresentation
4.1 Account Suspension
The Platform reserves the right to suspend vendor accounts for investigation due to:
Temporary Suspension
- • Low performance metrics
- • Late shipping issues
- • Customer service delays
Permanent Termination
- • Repeated violations
- • Legal compliance issues
- • Platform policy abuse
4.2 Appeal Process
How to Appeal
- 1. Submit appeal via vendor dashboard within 7 days of suspension
- 2. Provide supporting evidence and documentation
- 3. Review by platform admin within 14 business days
- 4. Receive final decision via email and dashboard notification
Accept Agreement
By registering as a vendor, you acknowledge reading and agreeing to these terms