Find quick answers to common questions about buying, selling, and using our platform.
BebaMart is a secure online marketplace with escrow protection. We connect buyers and sellers while ensuring safe transactions through our escrow system.
When you buy a product, your payment is held securely in escrow. The seller ships your order, and you have time to inspect it. Once you confirm receipt, the payment is released to the seller.
Click "Become a Vendor" in the navigation menu or visit the vendor registration page. You'll need to provide business information, ID verification, and agree to our terms. Once approved, you can start listing products.
Shipping times vary: Local products: 1-3 days, Imported products: 7-14 days. You'll receive tracking information once your order is shipped.
We accept mobile money, credit/debit cards, and bank transfers. All payments are processed securely through our escrow system.
Yes, we have a 30-day return policy for most items. Products must be in original condition with packaging. Some items (perishable, custom-made) may not be returnable.
After your order ships, you'll receive a tracking number via email/SMS. You can also check order status in your account dashboard.
If your order doesn't arrive within the estimated time, contact our support team. Since payments are held in escrow, you won't lose your money.
We charge a small commission on successful sales. There are no listing fees or monthly subscriptions. Detailed commission rates are available in the vendor dashboard.
You can reach us via: Email: support@bebamart.com, Live Chat: Available on our website, Phone: +256 707 208954
Can't find what you're looking for? Our support team is ready to assist you.
